Privacy Policy

1. INTRODUCTION

Spectrum Metro Mall (website URL: https://spectrummetromall.com/) values your trust and engagement. We are committed to providing a secure and seamless experience for our visitors and customers. Please read this Privacy Policy carefully. By using our website and services, you acknowledge and provide your consent to the terms outlined herein.

2. DATA COLLECTED

DATA STORAGE LOCATION

Spectrum Metro Mall is based in Noida, India. Our web servers are hosted in India, ensuring your data is securely stored and compliant with applicable Indian data protection laws.

REGISTRATION DATA

When you register on our website, we collect your chosen username, email address, and any additional personal information you provide in your user profile. You can view, edit, or delete this information at any time (except your username). Website administrators may also access and update this information as needed.

PURCHASE DATA

To access product support or services, you may need to provide purchase codes or order details. These are securely stored along with your user data to provide downloads, support, and other customer services.

SUPPORT DATA

If you have a registered support account, you can submit support tickets for assistance. Data submitted via the support form is shared only with our ticketing system. Only the information you explicitly provide is collected, and consent is requested each time you submit a ticket.

COMMENTS

When leaving comments on our website, we collect the information you provide in the comment form, along with your IP address and browser user agent string. This helps detect and prevent spam.

CONTACT FORM

Information submitted via our contact form is sent to our company email hosted by our email service provider. These submissions are used solely for customer service and are never shared with third parties or used for marketing purposes.

GOOGLE ANALYTICS

We use Google Analytics to collect anonymous data for website usage reporting. No personalized data is stored. To opt out of Google Analytics tracking on our website, please use this Google Analytics Opt-out link.

USES OF PERSONAL DATA

We may use your personal information for the following purposes:

Verifying and identifying users during website usage.
Providing technical assistance and support.
Sending important updates or notifications about changes, news, or services.
Monitoring account activity to prevent fraud and ensure security.
Customizing and improving your website experience.
Ensuring smooth website performance and administrative functions.

EMBEDDED CONTENT

Some pages on our website may include embedded content, such as videos, social media feeds, or other interactive elements. Embedded content from third-party websites behaves in the same way as if you visited the respective website directly.

These third-party websites may collect data about you, use cookies, integrate additional third-party tracking, and monitor your interactions with the embedded content. This may include tracking your activity if you have an account and are logged in to that website.

Below is a list of third-party services used on our site:

FACEBOOK

We use the Facebook Page Plugin to display our Facebook timeline on our website. Facebook has its own cookies and privacy policies, which we do not control. No Facebook cookies are installed, and your IP is not shared with Facebook servers until you provide consent. For more information, see the Facebook Privacy Policy.

X (formerly Twitter)

We use the X API to display our tweet timeline on the website. X has its own cookies and privacy policies, which we do not control. Your IP address is not sent to X servers until you provide consent. For more information, see the X Privacy Policy.

YOUTUBE

We embed YouTube videos to enhance content engagement. YouTube has its own cookies and privacy policies, which we do not control. No cookies are installed, and your IP address is not sent to YouTube servers until you consent. For more information, see the YouTube Privacy Policy.

4. COOKIES

Spectrum Metro Mall uses cookies—small text files placed on your device—to improve your browsing experience. Cookies help retain user preferences, store information such as shopping cart contents, and provide anonymized data to third-party services like Google Analytics. They are designed to make your visit smoother and more personalized.

You can choose to disable cookies in your browser at any time. For guidance, please consult your browser’s help section.

NECESSARY COOKIES (ALL SITE VISITORS)

cfduid: Used by CloudFlare (our CDN) to identify individual clients behind a shared IP and apply security settings per client. CloudFlare Privacy Policy
PHPSESSID: Identifies your unique session on the website.

NECESSARY COOKIES (LOGGED-IN USERS)

wp-auth: Used by WordPress to authenticate logged-in users and verify passwords.
wordpress_logged_in_{hash}: Authenticates logged-in users and verifies passwords.
wordpress_test_cookie: Ensures that cookies are functioning correctly.
wp-settings-[UID]: Customizes your view of the WordPress admin interface and, in some cases, the main site interface.
wp-settings-{time}-[UID]: Additional cookies for personalizing your admin and website experience.

These cookies are essential for site functionality and user experience. Disabling them may affect certain features of the website.

5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

Our system administrators.
Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

6. THIRD-PARTY ACCESS TO YOUR DATA

We do not share your personal information, such as your name or email, with third parties, except where necessary to provide the services you expect from us. Limited data may be shared with trusted partners to ensure proper functionality and support.

7. DATA RETENTION

We retain your data only as long as necessary to provide services.

Support tickets and comments: Metadata is stored until you request its removal. This allows us to recognize you and approve your comments automatically instead of holding them for moderation.
Registered users: Personal information in your user profile is stored until you delete it. You can view, edit, or remove your information (except your username). Administrators may also manage this data for site operations.

8. SECURITY MEASURES

We implement robust security measures to protect your personal information:

All communications with our website use SSL/HTTPS encryption, preventing unauthorized access to sensitive data.
In case of a data breach, our administrators will immediately take steps to restore system integrity, notify affected users, and reset passwords if necessary.

9. YOUR DATA RIGHTS

General Rights
If you have a registered account or have left comments, you may request a copy of the personal data we hold about you. You can also request the deletion of your personal data, except for information necessary for administrative, legal, or security purposes (e.g., email used for account login).

Please note that requesting deletion of all data may prevent us from providing support or product-related services.

GDPR Rights
Although our services are primarily based in India, we aim to support GDPR standards for users in the European Union. EU residents may access their data, request corrections, or request erasure under GDPR provisions. For more information, see the EU GDPR Information Portal.

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We do not control the privacy or security practices of these sites and are not responsible for their content or data handling.

Social media sharing links (icons or text links) only connect you to the respective third-party websites if you click them.
We recommend reviewing the privacy policies and terms of service of any third-party sites you visit through our links.

11. DISCLOSURE OF YOUR DATA FOR LEGAL PURPOSES

We may disclose your information to third parties if required by law, legal proceedings, or governmental requests.

Disclosure may occur in civil actions, criminal investigations, or other legal matters.
In some cases, we may notify you or attempt to contest legal requests, but we are not obligated to do so.
We may proactively release information if we believe it is necessary to prevent fraud or illegal activity.

All disclosures are made in accordance with the laws of India and applicable regulations.

12. AMENDMENTS

We may update this Privacy Policy from time to time. When changes are made, we will update this page and may require your acceptance to continue using our services. It is your responsibility to review the policy periodically for any updates.